Shipping and Returns
Shipping
Products can only be shipped to an address within Newfoundland and Labrador. On delivery, recipients are required to show a government-issued ID with proof of age (19 years and older) to receive the order.
We ship via Canada Post. The cost of shipping is $9.00 + HST, regardless of order size. Upon successfully placing an order, customers will receive a shipping confirmation email and a link to Canada Post’s website to track their package.
Products are shipped directly from NLC’s Distribution Centre in St. John’s. Any orders placed after 09:00 a.m. on weekdays as well as orders over the weekend and long weekend will not leave for delivery until the next business day, due to Canada Post pick-up schedules. Products are delivered within 1 to 2 business days (excluding Saturdays, Sundays, and holidays), but may vary depending on your location such as in rural areas. Delivery times may also be affected by circumstances beyond our control (such as adverse weather conditions and seasonal volumes causing delays in Canada Post deliveries).
Canada Post will require a signature at the time of delivery. If you are not home during delivery, a notice card will be left for you to visit the nearest post office for pick-up. Canada Post will hold the package for two (2) weeks and will be returned to NLC’s Distribution Centre if not collected after this time. A refund will be issued when the package is returned to us.
Product Cancellation and Returns
- All online orders are final and cannot be canceled.
- All cannabis products, whether purchased in-store or online, can only be returned if it’s damaged, shipped in error, or recalled.
- For products shipped in error, only unopened products will be accepted for return. The original container in which it is returned must be sealed with the excise stamp still intact.
- Products sent in error can be returned to the NLC Distribution Centre. The expense of the return will be covered by NLC.
- Eligible returns will be refunded via the original payment method used for the purchase. Refunds to closed accounts may be delayed longer depending on the issuer of the credit or debit card.
- No returns will be offered on products ordered in error, or if customer decides they do not want the product.
- All prices are final at the time of purchase.
- NLC reserves the right to refuse any request for a refund.
For assistance, please contact us at (709) 724-1200, Monday to Friday, 8:30am to 4:30pm, or via e-mail at info@shopcannabisnl.com.