Shipping and Returns

Cannabis NL is pleased to work with the following Licensed Producers. Please see below for contact information, associated brands, shipping fees and return policies, where applicable.

NOTE: Suppliers are responsible for processing, order fulfillment and shipping. Prior to shipping the fulfillment of orders may take up to 7 business days. Shipping times noted below represent timing of delivery upon completion of fulfillment. Cannabis NL apologizes for any inconvenience this may cause. We continue to work diligently with our suppliers to improve order processing and fulfillment to minimize delays.


Aphria

(Solei, Broken Coast, Good Supply and Riff)


Contact

1-844-427-4742
info@aphria.com

Shipping

Supplier: Aphria - Free Shipping on orders greater than $99
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-7 days) Leamington, Ontario St. John’s Metro $10 or free on orders greater than $99
Expedited Parcel (5-7 days) Leamington, Ontario Non-Metro $10 or free on orders greater than $99
Expedited Parcel (5-7 days) Leamington, Ontario Labrador $10 or free on orders greater than $99
Xpresspost (2 days) Leamington, Ontario St. John’s Metro $15 or free on orders greater than $99
Xpresspost (2 days) Leamington, Ontario Non-Metro $15 or free on orders greater than $99
Xpresspost (2 days) Leamington, Ontario Labrador $15 or free on orders greater than $99

 

Return Policy

The following information and procedures (the “Returns Policy”) relate to the return of Aphria Inc. (“Aphria”) products (each a “Product”) that have been purchased by a licensed provincial cannabis retailer or Provincial purchasing authority (the “Customer”). This Returns Policy is subject to change, from time to time, in Aphria’s sole discretion and is current as of September 2018.

Procedures for Returns of Product

  • Customers are required to contact Aphria’s customer service (“Customer Service”) by either email/telephone (see below) and advise Customer Service of the following in respect of the Product that is proposed to be returned:
    • Type of product being returned;
    • reasons(s) for the return;
    • number of units to be returned; and
    • Lot numbered of items to be returned
  • After contacting Customer Service, the Customer will be assigned a Material Return Number (“Material Return Number”) for the Product together with the address where it is to be returned.
  • No later than five (5) days after receiving the Material Return Number and the address where the Product should be sent, the Customer should send the Product along with the Material Return Number to such address to the attention of “Customer Service”. Confirmation of shipment with tracking number should be reported by the Customer to Customer Service.
  • If the Customer has not sent the Product to Aphria as contemplated in this Returns Policy within such fifteen (15) days after receiving the Material Return Number, Customer Service should be contacted again to receive a new Material Return  Number; provided, however, that the Product still qualifies as an Eligible Product (as defined herein) at the time the Customer contacts Customer Service again for a new Material Return Number.
  • The Customer is solely responsible for the cost of shipping the Product to be returned to Aphria unless (i) the Product is the subject of a recall as contemplated in this Returns Policy or (ii) the reason for such return is the result of Apparent Damage to the Product, in which case Aphria shall be responsible for the commercially reasonable costs associated with the return of such Product. For the purposes herein, Products with “Apparent Damage” are Products that are delivered to the Customer in a condition where there is visible damage to the product or its packaging detectable at the time the Product was delivered to the Customer.
  • Customer should reference the Material Return Number on all correspondence with Customer Service.
  • Returns will not be accepted if delivered to any address other than the address specified by Customer Service.

Products Eligible for Return:

    • Only Products that (i) have been delivered by or on behalf of Aphria and (ii) received and accepted by the Customer in accordance with the terms of the supply agreement between the parties, can be returned in compliance with this Returns Policy.
    • The following are the categories of Products that are eligible to be returned (each an “Eligible Product”):
      • Damaged Products: Any Product with Apparent Damage or any Product that is otherwise deemed physically unsatisfactory by the Customer can be returned; provided, however, that Customer Service is contacted in accordance with this Returns Policy but in no event later than three (3) months from the date such Product that was delivered by or on behalf of Aphria is received by the Customer.
      • Recalled Products:
        • Aphria Recall: Any Product that is the subject of a recall issued by Aphria can be returned to Aphria. In situations where Aphria issues such a recall, it shall send a letter to all applicable Customers detailing the nature of the recall and the instructions for returning such recalled Product. Such instructions may differ from the ‘Procedures for Return’ stated in this Returns Policy.
        • Government Recall: Any Product that is the subject of a recall by an applicable governmental authority where the Product was sold can be returned to Aphria. In situations where a governmental authority issues such a recall, Aphria shall send a letter to all applicable Customers detailing the nature of the recall and the instructions for returning such recalled Product. Such instructions may differ from the ‘Procedures for Return’ stated in this Returns Policy
        • Customer Concerns: If a Product is not subject to a recall by Aphria or an applicable governmental authority, but a Customer reasonably believes that such Product should be recalled, such Customer should contact Customer Service as contemplated in this Returns Policy and follow the procedures provided for herein and by Customer Service.
      • Unsold Product: Only in the event that the terms of the supply agreement between Aphria and the Customer contemplate the return of unsold product may the Customer return such unsold Product to Aphria. Any Product purchased by a Customer from Aphria that remains unsold by such Customer may be returned to Aphria as contemplated herein; provided, however, that such Product: (i) is not older than three (3) months from the date such Product that was delivered by or on behalf of Aphria is received by the Customer; (ii) remains unopened; (ii) remains untampered and otherwise unaltered; and (iii) has not been repacked.

Replacement, Credit or Reimbursement of Returned Products:

  • With respect to Eligible Products that are returned as provided for in this Returns Policy, Aphria shall determine in its sole discretion whether the Customer will receive replacement Product, a credit or a reimbursement.

Miscellaneous:

  • Replacements, credits or reimbursements, as applicable, will not be issued by Aphria if the provisions of this Returns Policy are not followed.
  • Aphria reserves the right to verify all proposed returns of Product to ensure that they conform to this Returns Policy.
  • Aphria reserves the right to destroy all Product that is returned to it whether or not the Product is eligible for replacement, credit or reimbursement.
  • The Customer shall not destroy, mutilate, alter and/or discard any Products supplied by Aphria, including its packaging and excise tax stamps.
  • Customers with questions about this Returns Policy should call Customer Service at 1 -844-427-4742 or email Customer Service at info@aphria.com.

Canopy Growth

(Tweed, LBS, DNA Genetics, Plain Packaging, Houseplant, Tokyo Smoke, and Twd.)


Contact

1-833-81-Tweed (1-833-818-9333)
#weed

Shipping

Supplier: Canopy - Free Shipping on orders greater than $99
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-7 days) Smiths Falls Ontario St. John’s Metro $9 or free on orders greater than $99
Expedited Parcel (5-7 days) Smiths Falls Ontario Non-Metro $9 or free on orders greater than $99
Expedited Parcel (5-7 days) Smiths Falls Ontario Labrador $9 or free on orders greater than $99
Xpresspost (2 days) Smiths Falls Ontario St. John’s Metro $9 or free on orders greater than $99
Xpresspost (2 days) Smiths Falls Ontario Non-Metro $9 or free on orders greater than $99
Xpresspost (2 days) Smiths Falls Ontario Labrador $9 or free on orders greater than $99

Return Policy - Online Orders

      • Product sent in error/wrong product shipped  - Return to Canopy Growth at Canopy Growth’s expense.
        • eCommerce customer should contact Tweed Care Centre directly for issues. If the NLC helpline does receive a call related to this issue, the ecommerce customer will be directed to Tweed Care Centre.
      • If there is a product quality complaint or adverse reaction  - Contact Tweed Care Centre. If the situation merits a return (to be determined by Tweed Resolutions) a refund for the eCommerce customer will be arranged by Tweed. Refunds are eligible on purchases made within 30 days of the purchase date.
        • Tweed Care Centre Resolutions at 1 833 81-Tweed (1 833.818.9333) or #weed
      • Product ordered in error or customer does not want – No returns/refunds will be offered on products ordered online in error, or if customer decides he/she does not want. Customer to destroy unwanted product.

Return Policy - Purchased at Licensed Cannabis Retailer

For product purchased at a Licensed Cannabis Retail Store, please contact the store directly for a resolution.


Emerald Health Therapeutics

(Emerald Health Therapeutics)


Contact

1-800-757-3536
clients@emeraldhealth.ca

Shipping

Supplier: Emerald Health Therapeutics Canada Inc.
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (2-7 days) V8Z 6N6 St. John’s Metro $10
Expedited Parcel (5-7 days) V8Z 6N6 Non-Metro $10
Expedited Parcel (6-10 days) V8Z 6N6 Labrador $10
Xpresspost (2 days) V8Z 6N6 St. John’s Metro $15
Xpresspost (3 days) V8Z 6N6 Non-Metro $15
Xpresspost (5-8 days) V8Z 6N6 Labrador $15

Return Policy

Thank you for shopping with Emerald Health Therapeutics! We strive to create the best customer experience and if you are not satisfied with your purchase, we’re here to help.

If you’ve been sent the wrong or defective product
In the unlikely event of an incorrect shipment or the product is defective, please contact our Customer Support team within 7 days of receipt of product. Our Customer Support Team will arrange a refund of your order. Contact us at +1 800 757 3536 or send us an email at clients@emeraldhealth.ca.

If there are issues with the product
If any of our products cause an adverse reaction, please immediately contact your health care professional. Please contact our Customer Support Team to report the incident and request a refund. Contact us at +1 800 757 3536 or send us an email at clients@emeraldhealth.ca.


Highlands

(Highland)


Contact

902-863-1418 Highlands@biome.ca

Shipping

Supplier: Highland
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-7 days) Nova Scotia St. John’s Metro $14.99
Expedited Parcel (5-7 days) Nova Scotia Non-Metro $19.99
Expedited Parcel (5-7 days) Nova Scotia Labrador $24.99
Xpresspost (2 days) Nova Scotia St. John’s Metro N/A
Xpresspost (2 days) Nova Scotia Non-Metro N/A
Xpresspost (2 days) Nova Scotia Labrador N/A

Return Policy

Product shipped in error / wrong product shipped - Return to Highland Grow at Highland Grow's expense

If there is a product quality complaint or adverse reaction - Contact Highland Grow. If the situation merits a return (to be determined by Highland Grow) a refund for the eCommerce customer will be arranged by Highland Grow. Refunds are eligible on purchases made within 30 days of the purchase date. Highland Grow Inc. (902) 863-1418, Info@highlandgrowinc.com.

Product ordered in error or eCommerce customer does not want product - No returns / refunds will be offered on products ordered by eCommerce customer in error, or if customer decides they do not want said product.


Natural Med Co

(Eve & Co.)


Contact

1-833-EVE-CANN (1-833-383-2266)
customercare@evecannabis.ca
www.evecannabis.ca

Shipping

Supplier: Natural MedCo.
Shipping Type Actual Shipping Standard Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-7 days) 5 days Strathroy ON (N7G 3H8) St. John’s Metro $12.99
Expedited Parcel (5-7 days) 6 days Strathroy ON (N7G 3H8) Non-Metro $16.49
Expedited Parcel (5-7 days) 13 days Strathroy ON (N7G 3H8) Labrador $18.99
Xpresspost (2 days) 3 days Strathroy ON (N7G 3H8) St. John’s Metro $14.49
Xpresspost (2 days) 3 days Strathroy ON (N7G 3H8) Non-Metro $19.99
Xpresspost (2 days) 7 days Strathroy ON (N7G 3H8) Labrador $22.99

 

Return Policy

      • Product sent in error/wrong product shipped – return to supplier at supplier expense
      • Quality Issues – email/call Natural MedCo Ltd. to discuss solution – dealt with on a case by case basis
      • Product customer ordered in error/does not want – no returns

 

Eve and Co. (Plants)

Important Information: All clones are cut to order and take approximately 2 weeks to grow before they are ready for their new home. In an effort to ensure your clone(s) are in optimal health when reaching their destination, shipments take place from Monday to Wednesday only.

Questions about your Eve & Co plants? Our expert grow team is available by email with helpful tips to ensure optimal growth. Please contact customercare@evecannabis.ca or visit our website at www.evecannabis.ca for more information.

PLEASE NOTE: Cannabinoid (THC/CBD) profiles listed are target levels. Based on growing conditions, actual levels may vary. Natural MedCo Ltd. does not take responsibility for variances in cannabinoid profiles.

Shipping

Shipping Type Actual Shipping Standard Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Xpresspost 3 days Strathroy ON (N7G 3H8) St. John’s Metro $35.00
Xpresspost 3 days Strathroy ON (N7G 3H8) Non-Metro $35.00
Xpresspost 7 days Strathroy ON (N7G 3H8) Labrador* $35.00

*Please note that plants may be shipped via Purolator or Canada Post, depending on customer's shipping address.


* Eve and Co. will do its best to prepare your clone for its journey to Postal Codes A0P 1A0 and A0R 1A0. However, please note that due to shipping times, clones delivered to these regions may not be in optimal health upon arrival. Please call Eve and Co.’s customer care line at 1-833-EVE-CANN (1-833-383-2266) to arrange a call with our master grower, who will help you provide some extra TLC to get started.

Contact

customercare@evecannabis.ca
www.evecannabis.ca


Organigram

(Edison, Edison Reserve, Trailblazer and Ankr Organics)


Contact

Edison: 1.855.EDISON.0 = 1.855.334.7660
Trail Blazer 1-833-4 Blazin (1-833-425-2946)
info@edisoncannabis.co
www.EdisonCannabis.co

Shipping

Organigram - Free Shipping on orders greater than $99 (Only Shipping Xpresspost)
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-7 days) St. John’s Metro $12 or free on orders greater than $99
Expedited Parcel (5-7 days) Non-Metro $12 or free on orders greater than $99
Expedited Parcel (5-7 days) Labrador $12 or free on orders greater than $99
Xpresspost (2 days) OGI Moncton St. John’s Metro $12 or free on orders greater than $99
Xpresspost (2 days) OGI Moncton Non-Metro $12 or free on orders greater than $99
Xpresspost (2 days) OGI Moncton Labrador $12 or free on orders greater than $99

Return Policy

      • Product sent in error/wrong product shipped – Unopened product is to be returned to Organigram at the company's expense. Online customers should call Organigram Client Care for details.
      • Product Quality Issue or Adverse Reaction – Online customers should call Organigram Client Care and issues will be dealt with on a case by case basis. When applicable, refunds will only be applied to product purchased within 30 days.
      • Wrong Product Ordered – Unfortunately, no returns or refunds will be offered on products ordered in error online. Organigram suggests the customer safely destroys any unwanted product.

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