Shipping and Returns

Cannabis NL is pleased to work with the following Licensed Producers. Please see below for contact information, associated brands, shipping fees and return policies, where applicable.

NOTE: xPresspost Shipping. Due to current shipping challenges encountered by Canada Post during the COVID-19 pandemic, Cannabis NL is temporarily suspending Xpresspost as a delivery option.

Suppliers are responsible for processing, order fulfillment and shipping. Prior to shipping the fulfillment of orders may take up to 7 business days. Shipping times noted below represent timing of delivery upon completion of fulfillment. Cannabis NL apologizes for any inconvenience this may cause. We continue to work diligently with our suppliers to improve order processing and fulfillment to minimize delays.

All prices are final at time of purchase


7ACRES

(7ACRES and Sugarleaf)

Contact

Shipping

Supplier: 7ACRES
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-9 days) Tiverton, Ontario St. John’s Metro $10
Expedited Parcel (5-9 days) Tiverton, Ontario Non-Metro $10
Expedited Parcel (5-9 days) Tiverton, Ontario Labrador $10
Xpresspost (2-5 days) Tiverton, Ontario St. John’s Metro $15
Xpresspost (2-5 days) Tiverton, Ontario Non-Metro $15
Xpresspost (2-5 days) Tiverton, Ontario Labrador $15

 

Return Policy

  • Product sent in error/wrong product shipped – unopened product is to be returned to 7ACRES at 7ACRES’s expense.
  • Product Quality Issue or Adverse Reaction – online customers should contact 7ACRES directly and issues will be dealt with on a case by case basis. Where applicable, refunds will only be applied to product purchased within 30 days
  • Wrong product Ordered – unfortunately, no returns or refunds will be offered on products ordered in error online.
  • All prices are final at time of purchase.

Aphria

(Solei, Broken Coast, Good Supply and Riff)

Contact

1-844-427-4742
info@aphria.com

Shipping

Supplier: Aphria - Free Shipping on orders greater than $99
Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
Expedited Parcel (5-9 days) Leamington, Ontario St. John’s Metro $10 or free on orders greater than $99
Expedited Parcel (5-9 days)
Leamington, Ontario Non-Metro $10 or free on orders greater than $99
Expedited Parcel (5-9 days)
Leamington, Ontario Labrador $10 or free on orders greater than $99
Xpresspost (2-5 days) Leamington, Ontario St. John’s Metro $15 or free on orders greater than $99
Xpresspost (2-5 days)
Leamington, Ontario Non-Metro $15 or free on orders greater than $99
Xpresspost (2-5 days)
Leamington, Ontario Labrador $15 or free on orders greater than $99

 

Return Policy

The following information and procedures (the “Returns Policy”) relate to the return of Aphria Inc. (“Aphria”) products (each a “Product”) that have been purchased by a licensed provincial cannabis retailer or Provincial purchasing authority (the “Customer”). This Returns Policy is subject to change, from time to time, in Aphria’s sole discretion and is current as of September 2018.

Procedures for Returns of Product

  • Customers are required to contact Aphria’s customer service (“Customer Service”) by either email/telephone (see below) and advise Customer Service of the following in respect of the Product that is proposed to be returned:
    • Type of product being returned;
    • reasons(s) for the return;
    • number of units to be returned; and
    • Lot numbered of items to be returned
  • After contacting Customer Service, the Customer will be assigned a Material Return Number (“Material Return Number”) for the Product together with the address where it is to be returned.
  • No later than five (5) days after receiving the Material Return Number and the address where the Product should be sent, the Customer should send the Product along with the Material Return Number to such address to the attention of “Customer Service”. Confirmation of shipment with tracking number should be reported by the Customer to Customer Service.
  • If the Customer has not sent the Product to Aphria as contemplated in this Returns Policy within such fifteen (15) days after receiving the Material Return Number, Customer Service should be contacted again to receive a new Material Return  Number; provided, however, that the Product still qualifies as an Eligible Product (as defined herein) at the time the Customer contacts Customer Service again for a new Material Return Number.
  • The Customer is solely responsible for the cost of shipping the Product to be returned to Aphria unless (i) the Product is the subject of a recall as contemplated in this Returns Policy or (ii) the reason for such return is the result of Apparent Damage to the Product, in which case Aphria shall be responsible for the commercially reasonable costs associated with the return of such Product. For the purposes herein, Products with “Apparent Damage” are Products that are delivered to the Customer in a condition where there is visible damage to the product or its packaging detectable at the time the Product was delivered to the Customer.
  • Customer should reference the Material Return Number on all correspondence with Customer Service.
  • Returns will not be accepted if delivered to any address other than the address specified by Customer Service.

Products Eligible for Return:

  • Only Products that (i) have been delivered by or on behalf of Aphria and (ii) received and accepted by the Customer in accordance with the terms of the supply agreement between the parties, can be returned in compliance with this Returns Policy.
  • The following are the categories of Products that are eligible to be returned (each an “Eligible Product”):
    • Damaged Products: Any Product with Apparent Damage or any Product that is otherwise deemed physically unsatisfactory by the Customer can be returned; provided, however, that Customer Service is contacted in accordance with this Returns Policy but in no event later than three (3) months from the date such Product that was delivered by or on behalf of Aphria is received by the Customer.
    • Recalled Products:
      • Aphria Recall: Any Product that is the subject of a recall issued by Aphria can be returned to Aphria. In situations where Aphria issues such a recall, it shall send a letter to all applicable Customers detailing the nature of the recall and the instructions for returning such recalled Product. Such instructions may differ from the ‘Procedures for Return’ stated in this Returns Policy.
      • Government Recall: Any Product that is the subject of a recall by an applicable governmental authority where the Product was sold can be returned to Aphria. In situations where a governmental authority issues such a recall, Aphria shall send a letter to all applicable Customers detailing the nature of the recall and the instructions for returning such recalled Product. Such instructions may differ from the ‘Procedures for Return’ stated in this Returns Policy
      • Customer Concerns: If a Product is not subject to a recall by Aphria or an applicable governmental authority, but a Customer reasonably believes that such Product should be recalled, such Customer should contact Customer Service as contemplated in this Returns Policy and follow the procedures provided for herein and by Customer Service.
      • Unsold Product: Only in the event that the terms of the supply agreement between Aphria and the Customer contemplate the return of unsold product may the Customer return such unsold Product to Aphria. Any Product purchased by a Customer from Aphria that remains unsold by such Customer may be returned to Aphria as contemplated herein; provided, however, that such Product: (i) is not older than three (3) months from the date such Product that was delivered by or on behalf of Aphria is received by the Customer; (ii) remains unopened; (ii) remains untampered and otherwise unaltered; and (iii) has not been repacked.

      Replacement, Credit or Reimbursement of Returned Products:

      • With respect to Eligible Products that are returned as provided for in this Returns Policy, Aphria shall determine in its sole discretion whether the Customer will receive replacement Product, a credit or a reimbursement.

      Miscellaneous:

        • Replacements, credits or reimbursements, as applicable, will not be issued by Aphria if the provisions of this Returns Policy are not followed.
        • Aphria reserves the right to verify all proposed returns of Product to ensure that they conform to this Returns Policy.
        • Aphria reserves the right to destroy all Product that is returned to it whether or not the Product is eligible for replacement, credit or reimbursement.
        • The Customer shall not destroy, mutilate, alter and/or discard any Products supplied by Aphria, including its packaging and excise tax stamps.
        • Customers with questions about this Returns Policy should call Customer Service at 1 -844-427-4742 or email Customer Service at info@aphria.com.

      Aurora

      (Aurora, Aurora Drift, Ace Valley, Daily Special, and San Rafael '71)


      Contact

      1-844-928-7672

      clientcare@auroramj.com

      Shipping

      Supplier: Aurora
      Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
      Expedited Parcel (5-9 days)
      Edmonton, AB St. John’s Metro $12
      Expedited Parcel (5-9 days)
      Edmonton, AB Non-Metro $15
      Expedited Parcel (5-9 days)
      Edmonton, AB Labrador $15
      Xpresspost (2-5 days)
      Edmonton, AB St. John’s Metro $31
      Xpresspost (2-5 days)
      Edmonton, AB Non-Metro $42
      Xpresspost (2-5 days)
      Edmonton, AB Labrador $42

      Return Policy

      Aurora considers all sales to be final and will not accept returns of any product outside of the eligible scenarios. If your order is eligible for return, please contact our client care department within 5 (five) business days of receiving your order.

      Products eligible for return

      • Product sent in error/wrong product shipped: Please contact our client care department. Unopened product is to be returned to Aurora at Aurora’s expense.
      • Defective or malfunctioning product:Please contact our client care department - this will be dealt with on a case by case basis.
      • Product damaged in transit:Please contact our client care department - this will be dealt with on a case by case basis.
      • Quality concern or reaction:Please contact our client care department - this will be dealt with on a case by case basis.
      • Wrong product ordered:Unfortunately, no returns or credits will be offered on products that were ordered in error or in the event the customer decides he/she does not want the product.

      When contacting our client care department please have the product name, size and 14-digit lot number (printed on the label) handy.

      Only products that have been ordered through Shop Cannabis NL and delivered by Aurora can exercise this return policy. Any approved refunds will be processed within 30 days of the complaint.

      In the event of a recall (either government issued or voluntary), Aurora will communicate directly with the customer to provide instructions for actioning the recall. Aurora will provide a refund for the recalled product within 30 days of the notification of the recall.


      BeeHighVE

      (BeeHighVE)


      Contact

      1-877-701-8901

      info@BeeHighVE.ca

      Shipping

      Supplier: BeeHighVE
      Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
      Expedited Parcel 2 days)
      Corner Brook, NL St. John’s Metro $8.85 or free on orders over $79
      Expedited Parcel (2 days)
      Corner Brook, NL Non-Metro $8.85 of free on orders over $79
      Expedited Parcel (9 days)
      Corner Brook, NL Labrador $10.85 or free on orders over $79
      Xpresspost (2 days)
      Corner Brook, NL St. John’s Metro $10.85
      Xpresspost (2-5 days)
      Corner Brook, NL Non-Metro $10.85
      Xpresspost (3 days)
      Corner Brook, NL Labrador $13.20

      Return Policy

      Thank you for shopping at BeeHighVE Inc. Customer satisfaction is important to us. If you have a return due to one of the following circumstances, please contact us by phone within 5 days of receiving your order at: 1-877-709-8901 or by email at info@beehighve.ca.

      Products eligible for return

      • Product sent in error/wrong product shipped: Return unopened product to BeeHighVE at BeeHighVE’s expense. eCommerce customers should contact BeeHighVE’s Customer Care directly at 1-877-709-8901.
      • Quality Complaint or Adverse Reaction: If there is a product quality complaint or adverse reaction - Contact BeeHighVE’s Customer Care directly at 1-877-709-8901. If the situation merits a return (to be determined by BeeHighVE’s Customer Care representatives) a refund for the eCommerce customer will be arranged by BeeHighVE.
      • Product Recall: Contact BeeHighVE’s Customer Care directly at 1-877-709-8901 for instructions.
      • Wrong Product Ordered: Unfortunately, no returns/refunds will be offered on products ordered in error, or if customer decides he/she does not want the product.

      Refunds are eligible on purchases made within 30 days of the purchase date.
      Price – All prices are final at the time of purchase.


      Canopy Growth

      (Tweed, LBS, DNA Genetics, Plain Packaging, Foria, Twd., Tokyo Smoke, and Van der Pop, Bean & Bud, Loose Leaf, Deep Space, Quatreau)


      Contact

      1-833-81-Tweed (1-833-818-9333)
      #weed

      Shipping

      Supplier: Canopy - Free Shipping on orders greater than $99
      Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
      Expedited Parcel (5-9 days)
      Smiths Falls Ontario St. John’s Metro $9 or free on orders greater than $99
      Expedited Parcel (5-9 days)
      Smiths Falls Ontario Non-Metro $9 or free on orders greater than $99
      Expedited Parcel (5-9 days)
      Smiths Falls Ontario Labrador $9 or free on orders greater than $99
      Xpresspost (2-5 days)
      Smiths Falls Ontario St. John’s Metro $9 or free on orders greater than $99
      Xpresspost (2-5 days)
      Smiths Falls Ontario Non-Metro $9 or free on orders greater than $99
      Xpresspost (2-5 days)
      Smiths Falls Ontario Labrador $9 or free on orders greater than $99

      Return Policy

      • Product sent in error/wrong product shipped  - Return to Canopy Growth at Canopy Growth’s expense.
      • eCommerce customer should contact Tweed Care Centre directly for issues. If the NLC helpline does receive a call related to this issue, the ecommerce customer will be directed to Tweed Care Centre.
      • If there is a product quality complaint or adverse reaction  - Contact Tweed Care Centre. If the situation merits a return (to be determined by Tweed Resolutions) a refund for the eCommerce customer will be arranged by Tweed. Refunds are eligible on purchases made within 30 days of the purchase date.
      • Tweed Care Centre Resolutions at 1 833 81-Tweed (1 833.818.9333) or #weed
      • Product ordered in error or customer does not want – No returns/refunds will be offered on products ordered online in error, or if customer decides he/she does not want. Customer to destroy unwanted product.
      • Price – All prices are final at the time of purchase.

       


      Dosecann

      (Dosecann, Kolab, Foray)

      Contact

      1-833-777-0728

      info@dosecann.com

      Shipping

      Supplier: Dosecann
      Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
      Expedited Parcel (5-9 days)
      Charlottetown, PEI St. John’s Metro $10
      Expedited Parcel (5-9 days)
      Charlottetown, PEI Non-Metro $10
      Expedited Parcel (5-9 days)
      Charlottetown, PEI Labrador $10
      Xpresspost (2-5 days)
      Charlottetown, PEI St. John’s Metro $10
      Xpresspost (2-5 days)
      Charlottetown, PEI Non-Metro $10
      Xpresspost (2-5 days)
      Charlottetown, PEI Labrador $10

      Return Policy

      Dosecann LD Inc. (“Dosecann”) is committed to providing high quality products to consumers and ensuring consumer satisfaction. Nothing is more important than our customers. If there is something wrong with a purchase, we’ll make it right, in accordance with the terms and conditions of this Return Policy. This Return Policy sets out the eligibility of products for return and procedure to conduct a return either directly through Dosecann Customer Care or in person at a retail store location. This Return Policy is subject to change, from time to time, in Dosecann’s sole discretion and is current as of December 2019.

      Products Eligible for Return

      • The following categories of Dosecann products are eligible for return:
        • Unintentionally Damaged Products: Any product that is found to be unintentionally damaged at the time of purchase can be returned to Dosecann, subject to the terms and conditions set out below. Damage can mean visibly damaged or damage that renders the product unusable the customer, and such product can be returned so long as the customer follows the procedures for return set out in this Return Policy and conducts the return no later than 14 days from the date that the customer received the product.
        • Wrong Product: Where a customer is mailed or handed the wrong product upon purchase, the product can be returned so long as the excise tax stamp is intact, the customer follows the procedures for return set out in this Return Policy, and the customer conducts the return no later than 14 days from the date that the customer
          received the product.
        • Defective Hardware: Any vape device that does not function as intended as a direct result of a hardware malfunction, as determined by Dosecann in its sole discretion, can be returned so long as the customer follows the procedures for return set out in this Return Policy and conducts the return no later than one year from the date that the
          customer received the product.
        • Recalled Products: Any product that is the subject of a recall issued by Dosecann or a governmental authority can be returned at any time. In the event of a recall, the procedure for the return of recalled product may vary from the procedures set out in this Return Policy. Dosecann will inform customers of any recall specific procedures, as applicable.

      Procedures for Returns of Product
      Consumers may decide to return eligible product directly to Dosecann by contacting Dosecann Customer Care or to a provincially licensed cannabis store.

      Returns Directly to Dosecann

      1. The customer is to contact Dosecann Customer Care by dialing the phone number on the back of the product.
      2. Dosecann Customer Care and the customer will conduct a brief troubleshooting test over the phone.
      3. If the issue is not resolved, Dosecann Customer Care will issue a return order and provide the customer with the following two options:
      • if the customer is close to a retail location, Dosecann Customer Care can email the customer a return form and the customer can return the product directly to the retail location by following the ‘In-Store Returns’ procedure set out below.
      • If the customer does not wish to visit a retail location, Dosecann Customer Care will organize for a courier to pick up the product from the customer and return it to Dosecann. The customer is to send the product and a copy of the product invoice to Dosecann at 11 Regis Duffy Drive, Charlottetown, PEI, C1E 0K5.
      • Once the product is received and confirmed in compliance with this Return Policy by Dosecann, a pre-paid credit card will be mailed to the customer in the amount of the product invoice.

      In-Store Returns

      1. The customer is to bring the product and the product invoice to a provincially licensed retail store. Please note that no exchanges or refunds can be completed without the original invoice.
      2. If the reason for return is damaged product or defective hardware, a brief troubleshooting test will be performed by the store representative and the customer.
      3. If the issue is not resolved, the store representative will fill in a Returned Goods Form for the product, including the reason for return, and provide a copy to Dosecann.
      4. In the event of a product return, the store representative will provide a replacement product or a refund for the full purchase as set out below:
      • where the Wrong Product was provided to the customer and the excise tax stamp is intact, the retail store will exchange the Wrong Product for the correct product;
      • where the customer receives a Damaged Product or Defective Hardware, the retail store will replace the Damaged Product or Defective Hardware with a new product of the same SKU;
      • where the customer is returning a Recalled Product, the retail store will provide a refund for the full purchase.

      General Terms

      • Refunds and exchanges, as applicable, will not be issued by Dosecann if the procedures in this Return Policy are not followed.
      • Dosecann reserves the right to verify all proposed returns of product to ensure that they conform to this Return Policy.
      • Any product that has been destroyed, mutilated or altered by the customer in any way is not eligible for refund or exchange under this Return Policy.
      • Customers with questions about this Returns Policy should call Dosecann Customer Care at 1-833-777-0728 or email Dosecann Customer Care at info@dosecann.com.

          Emerald Health Therapeutics

          (Emerald Health Therapeutics)

          Contact

          1-800-757-3536
          clients@emeraldhealth.ca

          Shipping

          Supplier: Emerald Health Therapeutics Canada Inc.
          Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
          Expedited Parcel (5-9 days)
          V8Z 6N6 St. John’s Metro $10
          Expedited Parcel (5-9 days)
          V8Z 6N6 Non-Metro $10
          Expedited Parcel (5-9 days)
          V8Z 6N6 Labrador $10
          Xpresspost (2-5 days)
          V8Z 6N6 St. John’s Metro $15
          Xpresspost (2-5 days)
          V8Z 6N6 Non-Metro $15
          Xpresspost (2-5 days)
          V8Z 6N6 Labrador $15

          Return Policy

          Thank you for shopping with Emerald Health Therapeutics! We strive to create the best customer experience and if you are not satisfied with your purchase, we’re here to help.

          • If you’ve been sent the wrong or defective product - In the unlikely event of an incorrect shipment or the product is defective, please contact our Customer Support team within 7 days of receipt of product. Our Customer Support Team will arrange a refund of your order. Contact us at +1 800 757 3536 or send us an email at clients@emeraldhealth.ca.
          • If there are issues with the product - If any of our products cause an adverse reaction, please immediately contact your health care professional. Please contact our Customer Support Team to report the incident and request a refund. Contact us at +1 800 757 3536 or send us an email at clients@emeraldhealth.ca.

          FIGR

          (FIGR)

          Contact

          FIGR 902-370-5500, 
          info@figr.com

          Shipping

          Supplier: FIGR
          Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
          Expedited Parcel (5-9 days)
          Charlottetown, PE
          St. John’s Metro
          $19.99 or free on orders greater than $99
          Expedited Parcel (5-9 days)
          Charlottetown, PE
          Non-Metro
          $19.99 or free on orders greater than $99
          Expedited Parcel (5-9 days)
          Charlottetown, PE
          Labrador
          $19.99 or free on orders greater than $99
          Xpresspost (2-5 days)
          Charlottetown, PE
          St. John’s Metro
          $24.99 or free on orders greater than $99
          Xpresspost (2-5 days)
          Charlottetown, PE
          Non-Metro
          $24.99 or free on orders greater than $99
          Xpresspost (2-5 days)
          Charlottetown, PE
          Labrador
          $24.99 or free on orders greater than $99

          Return Policy

          • Product sent in error/wrong product shipped  - Return to FIGR at FIGR’s expense.
          • eCommerce customer should contact FIGR directly for issues. If the NLC helpline receives a call related to this issue, the customer will be directed to FIGR
          • If there is a product quality complaint or adverse reaction  - Contact FIGR. If the situation merits a return (to be determined by FIGR) a refund for the eCommerce customer will be arranged. Refunds are eligible on purchases made within 30 days of the purchase date.

          HEXO

          (Hexo, Original Stash, UP,  Flow Glow, Veryvell, XMG, House of Terpenes, Little Victory, Mollo)

          Contact

          Phone – 1-844-406-1852

          Email – info@hexo.com

          Shipping

          Supplier: Hexo
          Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
          Expedited Parcel (5-9 days)
          Mississauga, ON
          St. John’s Metro
          $10 or free on orders greater than $99
          Expedited Parcel (5-9 days)
          Mississauga, ON
          Non-Metro
          $10 or free on orders greater than $99
          Expedited Parcel (5-9 days)
          Mississauga, ON
          Labrador
          $10 or free on orders greater than $99
          Xpresspost (2-5 days)
          Mississauga, ON
          St. John’s Metro
          $15 or free on orders greater than $99
          Xpresspost (2-5 days)
          Mississauga, ON
          Non-Metro
          $15 or free on orders greater than $99
          Xpresspost (2-5 days)
          Mississauga, ON
          Labrador
          $15 or free on orders greater than $99

          Return Policy

          Thank you for selecting HEXO products. Please contact HEXO’s Customer Experience Team directly for any issues at 1-844-406-1852 or info@hexo.com. If the NLC helpline receives a call related to an issue with HEXO product, the customer will be directed to HEXO.

          Product sent in error/wrong product shipped - Return to HEXO at HEXO’s expense. Product must remain unopened to be eligible for a return.

          Wrong product ordered - Unfortunately, no returns or refunds will be offered on products ordered in error online.

          If there is a product quality complaint - Contact HEXO. If the situation merits a return (to be determined by HEXO) a refund for the eCommerce customer will be arranged.

          For adverse reactions – Please seek the advice of a healthcare practitioner, the wellbeing and health of our customers is a priority. Once you have discussed with a healthcare practitioner, please contact HEXO’s Customer Experience Team.


          Highlands

          (Highlands)


          Contact

          902-863-1418 Highlands@biome.ca

          Shipping

          Supplier: Biome
          Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
          Expedited Parcel (5-9 days)
          Nova Scotia St. John’s Metro $14.99
          Expedited Parcel (5-9 days)
          Nova Scotia Non-Metro $19.99
          Expedited Parcel (5-9 days)
          Nova Scotia Labrador $24.99
          Xpresspost (2-5 days)
          Nova Scotia St. John’s Metro N/A
          Xpresspost (2-5 days)
          Nova Scotia Non-Metro N/A
          Xpresspost (2-5 days)
          Nova Scotia Labrador N/A

          Return Policy

          • Product shipped in error / wrong product shipped - Return to Highland Grow at Highland Grow's expense
          • If there is a product quality complaint or adverse reaction - Contact Highland Grow. If the situation merits a return (to be determined by Highland Grow) a refund for the eCommerce customer will be arranged by Highland Grow. Refunds are eligible on purchases made within 30 days of the purchase date. Highland Grow Inc. (902) 863-1418, Info@highlandgrowinc.com.
          • Product ordered in error or eCommerce customer does not want product - No returns / refunds will be offered on products ordered by eCommerce customer in error, or if customer decides they do not want said product.

            Natural Med Co

            (Eve & Co.)


            Contact

            1-833-EVE-CANN (1-833-383-2266)
            customercare@evecannabis.ca
            www.evecannabis.ca

            Shipping

            Supplier: Natural MedCo.
            Shipping Type Actual Shipping Standard Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
            Expedited Parcel (5-9 days)
            5 days Strathroy ON (N7G 3H8) St. John’s Metro $12.99
            Expedited Parcel (5-9 days)
            6 days Strathroy ON (N7G 3H8) Non-Metro $16.49
            Expedited Parcel (5-9 days)
            13 days Strathroy ON (N7G 3H8) Labrador $18.99
            Xpresspost (2-5 days)
            3 days Strathroy ON (N7G 3H8) St. John’s Metro $14.49
            Xpresspost (2-5 days)
            3 days Strathroy ON (N7G 3H8) Non-Metro $19.99
            Xpresspost (2-5 days)
            7 days Strathroy ON (N7G 3H8) Labrador $22.99

             

            Return Policy

            • Product sent in error/wrong product shipped – return to supplier at supplier expense
            • Quality Issues – email/call Natural MedCo Ltd. to discuss solution – dealt with on a case by case basis
            • Product customer ordered in error/does not want – no returns

               

              Eve and Co. (Plants)

              Important Information: All clones are cut to order and take approximately 2 weeks to grow before they are ready for their new home. In an effort to ensure your clone(s) are in optimal health when reaching their destination, shipments take place from Monday to Wednesday only.

              Questions about your Eve & Co plants? Our expert grow team is available by email with helpful tips to ensure optimal growth. Please contact customercare@evecannabis.ca or visit our website at www.evecannabis.ca for more information.

              PLEASE NOTE: Cannabinoid (THC/CBD) profiles listed are target levels. Based on growing conditions, actual levels may vary. Natural MedCo Ltd. does not take responsibility for variances in cannabinoid profiles.

              Shipping

              Shipping Type Actual Shipping Standard Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
              Xpresspost 3 days Strathroy ON (N7G 3H8) St. John’s Metro $35.00
              Xpresspost 3 days Strathroy ON (N7G 3H8) Non-Metro $35.00
              Xpresspost 7 days Strathroy ON (N7G 3H8) Labrador* $35.00

              *Please note that as Canada Post is experiencing delays, plants will temporarily be shipped via Purolator only and therefore cannot reach all NL Postal Codes at this time.


              * Eve and Co. will do its best to prepare your clone for its journey to Postal Codes A0P 1A0 and A0R 1A0. However, please note that due to shipping times, clones delivered to these regions may not be in optimal health upon arrival. Please call Eve and Co.’s customer care line at 1-833-EVE-CANN (1-833-383-2266) to arrange a call with our master grower, who will help you provide some extra TLC to get started.

              Contact

              customercare@evecannabis.ca
              www.evecannabis.ca

               


              Organigram

              (Edison, Edison Reserve, Trailer Park Buds, and Ankr Organics)


              Contact

              Edison: 1.855.EDISON.0 = 1.855.334.7660
              Trail Blazer 1-833-4 Blazin (1-833-425-2946)
              info@edisoncannabis.co
              www.EdisonCannabis.co

              Shipping

              Organigram - Free Shipping on orders greater than $99 (Only Shipping Xpresspost)
              Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
              Expedited Parcel (5-9 days)
              OGI Moncton
              St. John’s Metro $12 or free on orders greater than $99
              Expedited Parcel (5-9 days)
              OGI Moncton
              Non-Metro $12 or free on orders greater than $99
              Expedited Parcel (5-9 days)
              OGI Moncton
              Labrador $12 or free on orders greater than $99
              Xpresspost (2-5 days)
              OGI Moncton St. John’s Metro $12 or free on orders greater than $99
              Xpresspost (2-5 days)
              OGI Moncton Non-Metro $12 or free on orders greater than $99
              Xpresspost (2-5 days)
              OGI Moncton Labrador $12 or free on orders greater than $99

              Return Policy

              • Product sent in error/wrong product shipped – Unopened product is to be returned to Organigram at the company's expense. Online customers should call Organigram Client Care for details.
              • Product Quality Issue or Adverse Reaction – Online customers should call Organigram Client Care and issues will be dealt with on a case by case basis. When applicable, refunds will only be applied to product purchased within 30 days.
              • Wrong Product Ordered – Unfortunately, no returns or refunds will be offered on products ordered in error online. Organigram suggests the customer safely destroys any unwanted product.

                Terrascend

                (Terrascend)

                Contact

                Shipping

                Supplier: Terrascend
                Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
                Expedited Parcel (5-9 days)
                Mississauga, ON
                St. John’s Metro
                $12 or Free on Orders over $99
                Expedited Parcel (5-9 days)
                Mississauga, ON
                Non-Metro
                $12 or Free on Orders over $99
                Expedited Parcel (5-9 days)
                Mississauga, ON Labrador
                $12 or Free on Orders over $99
                Xpresspost (2-5 days)
                Mississauga, ON St. John’s Metro
                $24.99 or Free on Orders over $99
                Xpresspost (2-5 days)
                Mississauga, ON
                Non-Metro
                $24.99 or Free on Orders over $99
                Xpresspost (2-5 days)
                Mississauga, ON
                Labrador
                $24.99 or Free on Orders over $99

                 

                Return Policy

                Thank you for selecting Haven St. Premium Cannabis products.  Have questions concerning your recent product order?  We are here to help.

                • Product sent in error/wrong product shipped - At Haven St. Premium Cannabis, we strive to ensure the accuracy of our orders.  In the event you have received the incorrect shipment of product, please contact us at 1-833-HavenSt or info@havenst.ca within 7 days of your purchase.  All calls directed to the NLC helpline will be redirected to 1-833-havenst.
                • Product quality complaint or inquiries - Quality is of the upmost importance and we strive to deliver a consistently high-quality experience at every step.  Please contact us at 1-833-HavenSt or info@havenst.ca to discuss your quality concerns with a Haven St. representative.
                • Adverse events - We take the reporting of adverse events and reactions seriously.  If you have not yet sought the advice of a health care provider, we encourage you to do so immediately.  Once you have sought the advice of a health care provider, please contact our Customer Care team at 1-833-HavenSt or info@havenst.ca to report the incident.
                • Unwanted Products or Product ordered in error – No returns/refunds will be offered on unwanted products or products ordered in error.

                TGOD

                (TGOD)

                The Green Organic Dutchman (TGOD) grows premium quality organic cannabis. Organic farming is at the heart of our regenerative agricultural process that goes beyond sustainable practices to heal the land. The result: real, premium certified organic products grown in fertile living soil. We are the global leader in cultivating premium, certified organic cannabis.

                Contact

                Shipping

                Supplier: The Green Organic Dutchman
                Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
                Expedited Parcel (5-9 days)
                Jerseyville, ON
                St. John’s Metro $10
                Expedited Parcel (5-9 days)
                Jerseyville, ON
                Non-Metro $10
                Expedited Parcel (5-9 days)
                Jerseyville, ON
                Labrador $10
                Xpresspost (2-5 days)
                Jerseyville, ON
                St. John’s Metro $15
                Xpresspost (2-5 days)
                Jerseyville, ON
                Non-Metro $15
                Xpresspost (2-5 days) (2 days)
                Jerseyville, ON
                Labrador $15

                 

                Return Policy

                • Incorrect Product Shipped: In the unlikely event you have received the wrong product, please contact TGOD’s Customer Care team to arrange for a return of the unopened product at TGOD’s expense.
                • Product Quality Issue: Please contact TGOD’s Customer Care team. If the situation merits a return (to be determined by TGOD) a refund or exchange will be arranged by TGOD.  Refunds are eligible on purchases made within 7 days of receipt of the product. If any TGOD product causes or is suspected of causing an adverse reaction, please immediately contact your health care professional and the TGOD Customer Care team.
                • Other: No returns / refunds will be offered on products ordered by in error, or if you decide you no longer want the product ordered.

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