Shipping and Returns

Cannabis NL is pleased to work with the following Licensed Producers. Please see below for contact information, associated brands and return policies, where applicable.

Shipping terms are to be coordinated between Licensed Cannabis Retailers and Licensed Producers. Please contact your supplier for further details.


Aphria

(Solei, Broken Coast, Good Supply and Riff)


Contact

1-844-427-4742
info@aphria.com

Return Policy

Customers with questions about Aphria’s return policy should call Customer Service at 1-844-427-4742 or email Customer Service at info@aphria.com.


Aurora Cannabis

(Aurora)


Contact

1-844-928-7672
clientcare@auroramj.com

Return Policy

  • Mis-Shipments: product sent in error/wrong product – return to supplier at supplier expense
  • Quality Issues: call Aurora to discuss solution – dealt with on a case by case basis
  • Recall: Aurora to notify customer and NLC right away and advise what to do with the product, product will be refunded at supplier expense •
  • Customer Error: ordered in error/does not want – no returns or refunds

(Liiv, SynrG and Xscape)


Contact

1-855-794-2266
Liiv.customercare@canntrust.ca
Synrg.customercare@canntrust.ca
Xscape.customercare@canntrust.ca

Return Policy

  • Product sent in error/wrong product shipped – return to CannTrust at CannTrust’s expense
  • Product Quality Complaint or Adverse Reaction – contact CannTrust call centre. If the situation merits a return (to be determined by Quality staff), CannTrust to provide shipping labels for return of product to CannTrust lab for analysis.
  • Product customer ordered in error/does not want – no returns. Customer to destroy unwanted product.

All Refunds will be directly between suppliers and LCR.

Destruction:

CannTrust recommends the following for destruction of cannabis:

  1. Dump unwanted product into a mixing vessel
    1. Break up product (dry and capsules only)
    2. Add denaturing agent (kitty litter, rancid vegetable oil, other substitute)
    3. Mix/soak
    4. Dispose of according to local environmental and municipal regulations
  2. In the case of retailer destroying product, CannTrust also requests the product label be defaced in such a way that prevents future use.

 


Canopy Growth

(Tweed, LBS, DNA Genetics, Plain Packaging, Foria, and Twd.)


Contact

1-833-81-Tweed (1-833-818-9333)
Tweed

Return Policy

  • Recall - Refund. Return to supplier at supplier expense.
  • Product delivered but not on PO - Refund. Return to supplier at supplier expense.
  • Adverse reaction – Case by case, at Supplier’s discretion.  Retailer to collect product and ship back to Retailer for QA testing and full investigation. Return to supplier at supplier expense.
  • Quality complaint  Case by case, at Supplier’s discretion.  Supplier's territory manager to visit Supplier and inspect product quality to make determination. Return to supplier at supplier expense.
  • Expired product – slow sales evidenced by lack of any recent reorder or shipped to retailer close to expiry date –  Refund. Return to supplier at supplier expense. 
  • Expired product – poor inventory management, evidenced by reordering same product prior to expiry –  Refund. N/A.
  • Ordered product not shipped but invoiced –  Refund. N/A.
  • Product and/or packaging damaged in transit –  Refund. Return to supplier at supplier expense. 
  • Product does not sell at expected cadence –  Case by case, at Supplier’s discretion.  Parties to work together to sell through inventory and find appropriate replacement SKU following sell-through. Return to retailers at supplier expense. 

Emerald Health Therapeutics

(Emerald Health Therapeutics)


Contact

1-800-757-3536
clients@emerald.care

Return Policy

Thank you for shopping with Emerald Health Therapeutics! We strive to create the best customer experience and if you are not satisfied with your purchase, we’re here to help.

If you’ve been sent the wrong or defective product
In the unlikely event of an incorrect or defective shipment, please contact our Customer Support Team within 7 days of receipt of product to arrange a refund of your order. Contact us at +1 800 757 3536 or send us an email at clients@emeraldhealth.ca.


Highland Grow

(Highland)


Contact

(902) 863-1418
Highlands@biome.ca

Return Policy

  • Recall - Product will be refunded and returned to supplier at supplier’s expense.
  • Product delivered but not on PO - Product will be refunded and returned to supplier at supplier’s expense.
  • Adverse reaction  – Case by case, at supplier’s discretion. Retailer to collect product and ship back to supplier for quality assurance testing and full investigation. Product will be returned to supplier at supplier’s expense.
  • Quality complaint – Case by case, at supplier’s discretion. Supplier will contact retailer to discuss. Product will be returned to supplier at supplier’s expense.
  • Expired product – slow sales evidenced by lack of any recent reorder or shipped to retailer close to expiry date – Product will be refunded and returned to supplier at supplier’s expense.
  • Expired product – poor inventory management, evidenced by reordering same product prior to expiry – Product will not be refunded.
  • Ordered product not shipped but invoiced – Refund. N/A.
  • Product and/or packaging damaged in transit – – Product will be refunded and returned to supplier at supplier’s expense. 
  • Product does not sell at expected cadence – Case by case, at Supplier’s discretion.  Parties to work together to sell through inventory and find appropriate replacement SKU following sell-through. Return to retailers at supplier expense.

Natural Med Co

(Eve & Co.)


Contact

1-833-EVE-CANN (1-833-383-2266)
customercare@evecannabis.ca
www.evecannabis.ca

Return Policy

  • Product sent in error/wrong product shipped – return to supplier at supplier expense
  • Quality Issues – email/call Natural MedCo Ltd. to discuss solution – dealt with on a case by case basis
  • Product customer ordered in error/does not want – no returns

All Refunds will be directly between suppliers and LCR.


Organigram

(Edison, Edison Reserve, Trailblazer and Ankr Organics)


Contact

Edison: 1.855.EDISON.0 = 1.855.334.7660
Trail Blazer 1-833-4 Blazin (1-833-425-2946)
info@edisoncannabis.co
www.EdisonCannabis.co

Return Policy

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