Shipping and Returns

Cannabis NL is pleased to work with the following Licensed Producers. Please see below for contact information, associated brands and return policies, where applicable.

Shipping terms are to be coordinated between Licensed Cannabis Retailers and Licensed Producers. Please contact your supplier for further details.

 


7ACRES

(7ACRES)

Contact

Return Policy

For product purchased at a Licensed Cannabis Retail Store, please contact the store directly for a resolution.


Aphria

(Solei, Broken Coast, Goodfields, Good Supply and Riff)

 

Contact

1-844-427-4742
info@aphria.com

Return Policy

Customers with questions about Aphria’s return policy should call Customer Service at 1-844-427-4742 or email Customer Service at info@aphria.com.


Aurora Cannabis

(Aurora, Drift)

 

Contact

1-844-928-7672
clientcare@auroramj.com

Return Policy

  • Mis-Shipments: product sent in error/wrong product – return to supplier at supplier expense
  • Quality Issues: call Aurora to discuss solution – dealt with on a case by case basis
  • Recall: Aurora to notify customer and NLC right away and advise what to do with the product, product will be refunded at supplier expense •
  • Customer Error: ordered in error/does not want – no returns or refunds

     


    BeeHighVE

    (BeeHighVE)


    Contact

    1-877-701-8901

    info@BeeHighVE.ca

    Shipping

    Supplier: BeeHighVE
    Shipping Type Shipping Point (Origin) Shipping Region (Destination) Flat Shipping Fee
    Expedited Parcel 2 days)
    Corner Brook, NL St. John’s Metro $8.85 or free on orders over $79
    Expedited Parcel (2 days)
    Corner Brook, NL Non-Metro $8.85 of free on orders over $79
    Expedited Parcel (9 days)
    Corner Brook, NL Labrador $10.85 or free on orders over $79
    Xpresspost (2 days)
    Corner Brook, NL St. John’s Metro $10.85
    Xpresspost (2-5 days)
    Corner Brook, NL Non-Metro $10.85
    Xpresspost (3 days)
    Corner Brook, NL Labrador $13.20

    Return Policy

    Thank you for shopping at BeeHighVE Inc. Customer satisfaction is important to us. If you have a return due to one of the following circumstances, please contact us by phone within 5 days of receiving your order at: 1-877-709-8901 or by email at info@beehighve.ca.

    Products eligible for return

    • Product sent in error/wrong product shipped: Return unopened product to BeeHighVE at BeeHighVE’s expense. eCommerce customers should contact BeeHighVE’s Customer Care directly at 1-877-709-8901.
    • Quality Complaint or Adverse Reaction: If there is a product quality complaint or adverse reaction - Contact BeeHighVE’s Customer Care directly at 1-877-709-8901. If the situation merits a return (to be determined by BeeHighVE’s Customer Care representatives) a refund for the eCommerce customer will be arranged by BeeHighVE.
    • Product Recall: Contact BeeHighVE’s Customer Care directly at 1-877-709-8901 for instructions.
    • Wrong Product Ordered: Unfortunately, no returns/refunds will be offered on products ordered in error, or if customer decides he/she does not want the product.

    Refunds are eligible on purchases made within 30 days of the purchase date.
    Price – All prices are final at the time of purchase.

    Canopy Growth

    (Tweed, LBS, DNA Genetics, Plain Packaging, Foria, Twd., Tokyo Smoke, and Van der Pop, Loose Leaf, Deep Space, Quatreau)

     

    Contact

    1-833-81-Tweed (1-833-818-9333)
    #weed

    Return Policy

    • Recall - Refund. Return to supplier at supplier expense.
    • Product delivered but not on PO - Refund. Return to supplier at supplier expense.
    • Adverse reaction – Case by case, at Supplier’s discretion.  Retailer to collect product and ship back to Retailer for QA testing and full investigation. Return to supplier at supplier expense.
    • Quality complaint  Case by case, at Supplier’s discretion.  Supplier's territory manager to visit Supplier and inspect product quality to make determination. Return to supplier at supplier expense.
    • Expired product – slow sales evidenced by lack of any recent reorder or shipped to retailer close to expiry date –  Refund. Return to supplier at supplier expense. 
    • Expired product – poor inventory management, evidenced by reordering same product prior to expiry –  Refund. N/A.
    • Ordered product not shipped but invoiced –  Refund. N/A.
    • Product and/or packaging damaged in transit –  Refund. Return to supplier at supplier expense. 
    • Product does not sell at expected cadence –  Case by case, at Supplier’s discretion.  Parties to work together to sell through inventory and find appropriate replacement SKU following sell-through. Return to retailers at supplier expense. 

    Emerald Health Therapeutics

    (Emerald Health Therapeutics)

     

    Contact

    1-800-757-3536
    clients@emerald.care

    Return Policy

    If you’ve been sent the wrong or defective product 
    In the unlikely event of an incorrect or defective shipment, we accept returns of unopened products within 30 days of purchase. Please contact our Customer Support Team to arrange a return of your product. Contact us at 1-800-757-3536 or send us an email at clients@emerald.care.

    Note we may ask you to accumulate returns on a monthly basis

    If you’ve ordered the wrong product/no longer want the product 
    If you’ve made an error in your purchase or no longer want the product, please contact our Customer Support Team and we will work with you to find a solution. Contact us at 1-800-757-3536 or send us an email at clients@emerald.care.


    FIGR

    (FIGR)

    Contact

    FIGR LCR Care line: 902-370-5500

    Return Policy

    • Product sent in error/wrong product shipped  - Return to FIGR at FIGR’s expense.
    • eCommerce customer should contact FIGR directly for issues. If the NLC helpline receives a call related to this issue, the customer will be directed to FIGR
    • If there is a product quality complaint or adverse reaction  - Contact FIGR. If the situation merits a return (to be determined by FIGR) a refund for the eCommerce customer will be arranged. Refunds are eligible on purchases made within 30 days of the purchase date.

     Hexo

    (Hexo, Little Victory, Mollo, XMG, House of Terpenes, Veryvell)

    Contact

    Phone – 1-844-406-1852

    Email – info@hexo.com

    Return Policy

    • Coming soon

    Highland Grow

    (Highland)

    Contact

    (902) 863-1418
    Highland

    Return Policy

    • Recall - Product will be refunded and returned to supplier at supplier’s expense.
    • Product delivered but not on PO - Product will be refunded and returned to supplier at supplier’s expense.
    • Adverse reaction  – Case by case, at supplier’s discretion. Retailer to collect product and ship back to supplier for quality assurance testing and full investigation. Product will be returned to supplier at supplier’s expense.
    • Quality complaint – Case by case, at supplier’s discretion. Supplier will contact retailer to discuss. Product will be returned to supplier at supplier’s expense.
    • Expired product – slow sales evidenced by lack of any recent reorder or shipped to retailer close to expiry date – Product will be refunded and returned to supplier at supplier’s expense.
    • Expired product – poor inventory management, evidenced by reordering same product prior to expiry – Product will not be refunded.
    • Ordered product not shipped but invoiced – Refund. N/A.
    • Product and/or packaging damaged in transit – – Product will be refunded and returned to supplier at supplier’s expense. 
    • Product does not sell at expected cadence – Case by case, at Supplier’s discretion.  Parties to work together to sell through inventory and find appropriate replacement SKU following sell-through. Return to retailers at supplier expense.

    Natural Med Co

    (Eve & Co.)

    Contact

    1-855-628-6337
    info@naturalmedco.ca
    www.evecannabis.ca

    Return Policy

    • Product sent in error/wrong product shipped – return to supplier at supplier expense
    • Quality Issues – email/call Natural MedCo Ltd. to discuss solution – dealt with on a case by case basis
    • Product customer ordered in error/does not want – no returns

    All Refunds will be directly between suppliers and LCR.


    Organigram

    (Edison, Edison Reserve, Trailblazer and Ankr Organics)

    Contact

    Edison: 1.855.EDISON.0 = 1.855.334.7660
    Trail Blazer 1-833-4 Blazin (1-833-425-2946) 
    info@edisoncannabis.co
    www.EdisonCannabis.co

    Return Policy

    Coming soon


    Terrascend

    (Terrascend, Haven St, Legend)

     

    Contact

    Return Policy

    For product purchased at a Licensed Cannabis Retail Store, please contact the store directly for a resolution.


    TGOD

    (TGOD, Highly Dutch, Ripple)

    The Green Organic Dutchman (TGOD) grows premium quality organic cannabis. Organic farming is at the heart of our regenerative agricultural process that goes beyond sustainable practices to heal the land. The result: real, premium certified organic products grown in fertile living soil. We are the global leader in cultivating premium, certified organic cannabis.

    Contact

    Phone – 1-888-603-TGOD (8403)

    Email – customercare@tgod.ca

    Return Policy

    Coming soon 

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