FAQ

Orders are typically delivered within 2 business days but may vary depending on your location such as in rural areas. Please read our Shipping Policy HERE.

Please send us an email at Info@ShopCannabisNL.com as soon as you discover any issues with the product you purchased whether in-store or online. We also encourage you to refer to our SHIPPING AND RETURNS page for additional details.

All products sold online and in-store are strictly sourced from Canada-licensed producers, who follow Health Canada’s extensive quality control standards. All products are packaged by the producers and arrive sealed, there is no additional handling from Cannabis NL. If you have questions or concerns about the product, we encourage you to call the toll-free number indicated on the product packaging.

All online orders are shipped in opaque shipping envelopes and carefully packed to ensure the package does not emit an odour of cannabis. If this happens, the package will be automatically returned to us by Canada Post.

No, ShopCannabisNL does not sell any accessories related to cannabis. Depending on the store format, select Licensed Cannabis Retailers are permitted to sell accessories and merchandise.

Our Licensed Cannabis Retailer Handbook is a great resource tool if you are interested in becoming a licensed cannabis retailer (LCR). To view the latest LCR opportunities, please click HERE.

The cost of shipping is $9.00 + HST, regardless of order size. We ship orders via Canada Post.

Orders are typically delivered within 2 business days but may vary depending on your location such as in rural areas. Please read our Shipping Policy HERE.

No packages will be left in community mailboxes, residential mailboxes, or on doorsteps. If you are not home during delivery, a notice card will be left for you to visit the nearest post office for pick-up. Canada Post will hold the package for two (2) weeks and will be returned to NLC’s Distribution Centre if not collected after this time. A refund will be issued when the package is returned to us.

For online purchases, a valid photo I.D. must be presented upon home delivery. Packages must be signed for by a resident of legal age and will not be left in community mailboxes, residential mailboxes, or on doorsteps. Cannabis NL accepts Canadian Passport, Canadian Citizenship card, Canadian Armed Forces ID, or Driver’s License as valid forms of identification.

No, you may order and check out as a guest. However, creating an account allows you to view order status and store delivery and payment information making your online shopping experience more efficient.

You will receive an electronic order confirmation to the email address you provided when you complete the checkout process. You will also be notified via email when your order has shipped.

Review the tracking details in the Order Confirmation email you should have received upon checkout or sign in to your account and visit the Track My Order section.

No. Once an order is placed, the details of that order are final and cannot be altered, including the shipping address and items purchased. If there is another item that you would like to purchase, you will need to create a new order.

Only in certain conditions do we give a refund. No returns will be offered on products ordered in error, or if you change your mind after purchasing the product. Please read our full Product Cancellation and Returns policy HERE.

Please contact us immediately at (709) 724-1200 or via e-mail at info@shopcannabisnl.com.

All products sold online and in-store are strictly sourced from Canada-licensed producers, who follow Health Canada’s extensive quality control standards. All products are packaged by the producers and arrive sealed, there is no additional handling from Cannabis NL. If you have questions or concerns about the product, we encourage you to call the toll-free number indicated on the product packaging.

All online orders are shipped in opaque shipping envelopes and carefully packed to ensure the package does not emit the smell of cannabis. If this happens, the package will be automatically returned to us by Canada Post.

Please send us an email at Info@ShopCannabisNL.com as soon as you discover any issues with the product you purchased whether in-store or online. We also encourage you to refer to our SHIPPING AND RETURNS page for additional details.

No, ShopCannabisNL does not sell any accessories related to cannabis. Depending on the store format, select Licensed Cannabis Retailers are permitted to sell accessories and merchandise.

Yes, a receipt will be included with your order when you receive it. You will also receive an email receipt when you place your order.

If the “Add to Bag” option is not displayed, the product you are searching is not available for online purchasing at this time or you have reached your 30g limit.

The billing address provided must match exactly with the address on your credit card statement. If you continue to experience problems, please contact your credit card provider for assistance, or try another credit card.

After 5 minutes of inactivity on the payment page, you will not be able to complete your transaction. Please refresh the page and complete the checkout process again.

Unfortunately, Cannabis NL cannot guarantee the availability of any product due to the potential of unforeseen circumstances, including but not limited to supply shortages and shipping interruptions.

Availability of products varies between stores and www.ShopCannabisNL.com. A product that is available online is not necessarily available in-store and vice versa.

To read our Product Cancellation and Returns Policy, please click HERE.

Delivery, call-in orders, and “Click & Collect” orders are permitted only through certain Licensed Cannabis Retailers. You can find the list LCRs in Newfoundland and Labrador HERE. Please contact the retailer directly to confirm which options they offer.

No. Licensed Cannabis Retailers are only permitted to sell within the Province of Newfoundland and Labrador. We will respect provincial, federal, and international regulations.

No. Cannabis NL sets and maintains common pricing for the same products across the sales network in Newfoundland and Labrador for all Licensed Cannabis Retailers.

Find the latest information on both voluntary and mandatory product recalls HERE.

We regulate and enforce product packaging and safety guidelines in all Licensed Cannabis Retailers and online as identified in the Federal Government regulatory framework.

In the province of Newfoundland and Labrador, plastic cannabis containers can be placed in see-through blue bags along with other recyclable containers with curbside recycling, once the cap liner is removed. Cannabis pouches are made out of mixed materials and as such cannot be recycled so they should be placed in the garbage. All-in-one vapes and vape batteries should not be thrown in household garbage and should be disposed of properly for recycling. More info on where to recycle vapes and vape batteries in province can be found HERE.

Federal regulations prohibit minors from seeing the product or being in a store where cannabis is sold. No person under the age of 19 is permitted inside a Tier 1 licensed cannabis retailer.

Those aged 19 years and older will be permitted to grow up to four (4) plants per household.

No. Only federally licensed producers are permitted to grow cannabis to sell. You are not allowed to make edibles to sell.

You may consume cannabis in a private dwelling or yard attached to a private dwelling.

You may be able to consume cannabis in hotel rooms or units in apartment buildings, subject to restrictions that may be imposed by the building owner or operator. Cannabis may not be consumed in any of the common areas of those buildings.

You may be able to consume cannabis on a rented campsite, subject to restrictions that may be imposed by the park owner or operator. You may be able to consume cannabis in a vehicle that is being used as a temporary or private residence while it is not on a road.

You are not permitted to consume cannabis in a public place, a motor vehicle or a boat, similar to the restrictions on consuming alcohol. A limited exception applies for medical cannabis. A person with a valid authorization to use medical cannabis under the federal Cannabis Act may consume medical cannabis in an outdoor public place where smoking or vaping is permitted by the Smoke-Free Environment Act, 2005, but would not be able to consume cannabis in a motor vehicle.

A person will be allowed to only transport 30 grams of cannabis at a time. While in a vehicle, the cannabis will have to be in a container with an unbroken seal or stored such that it is inaccessible to the driver or a passenger.

Driving while impaired is dangerous and is a criminal offense. Drivers found to be impaired while driving will face driver's license suspensions, fines, vehicle impoundment and/or time in jail.

The Cannabis Act created two new criminal offenses, with a maximum penalty of 14 years in jail for giving or selling cannabis to minors or using a minor to commit a cannabis-related offense.

No, according to the Cannabis Control Act, a person shall not consume cannabis in a vehicle. In addition, cannabis must be kept in its sealed packaging while being transported in a car. If it is not in its original sealed container, it must not be accessible to anyone in the vehicle (i.e. stored in the trunk).

No, it is illegal to consume cannabis in a vehicle regardless of whether it is parked or not. The Highway Traffic Act and the Criminal Code consider whether someone has care or control of a vehicle – if you have care or control of a vehicle, it is possible that you could be charged with impaired driving even though the car is parked. As well, according to the Cannabis Control Act, consuming cannabis in a vehicle is not permitted and cannabis must be kept in its sealed packaging, and not be accessible to anyone inside the vehicle. A limited exception applies to a vehicle being used as a dwelling, such as a motor home while being used for that purpose, while not in motion or on a highway.

Buying or selling cannabis outside of the licensed system is illegal. Severe fines and criminal penalties apply. Depending on the seriousness of the offense, you could:

• Receive a ticket,
• Be fined up to $100,000, or
• Face up to 14 years in jail.

The Government of Canada has chosen to legalize cannabis to create a legal framework around the production, distribution, sale, and possession of cannabis in Canada. More information about the federal framework can be found HERE.

The sale of cannabis is being conducted through private retailers licensed by the Newfoundland and Labrador Liquor Corporation (NLC), which has the experience, resources, and infrastructure to be regulator and distributor. NLC controls the possession, sale, and delivery of cannabis, and sets prices for cannabis products.

NLC has established a secure online location at www.ShopCannabisNL.com for the purchase of cannabis products, providing accessibility for all Newfoundlanders and Labradorians.

Our Licensed Cannabis Retailer Handbook is a great resource tool if you are interested in becoming a licensed cannabis retailer (LCR). To view the latest LCR opportunities, please click HERE.

For consumer information, including consumption basics such as methods of use and important information on effects, please review the Health Canada consumer information on cannabis HERE. The Centre for Addiction and Mental Health has also developed Canada’s Lower-Risk Cannabis Use Guidelines HERE.

If you or someone you know is struggling with a substance use disorder with cannabis or other drugs, help is available HERE.